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init_fulfillment_status_hooks(); $this->init_refund_hooks(); $this->init_email_template_tracking_hooks(); $this->init_order_deletion_hooks(); if ( ! $this->fulfillment_order_notes ) { $this->fulfillment_order_notes = wc_get_container()->get( FulfillmentOrderNotes::class ); } $this->fulfillment_order_notes->register(); } /** * Hook fulfillment status events. * * This method hooks into the fulfillment status events to update the order fulfillment status * when a fulfillment is created, updated, or deleted. */ private function init_fulfillment_status_hooks() { // Update order fulfillment status when a fulfillment is created, updated, or deleted. add_action( 'woocommerce_fulfillment_after_create', array( $this, 'update_order_fulfillment_status_on_fulfillment_update' ), 10, 1 ); add_action( 'woocommerce_fulfillment_after_update', array( $this, 'update_order_fulfillment_status_on_fulfillment_update' ), 10, 1 ); add_action( 'woocommerce_fulfillment_after_delete', array( $this, 'update_order_fulfillment_status_on_fulfillment_update' ), 10, 1 ); } /** * Initialize refund-related hooks. * * This method initializes the hooks related to refunds, such as updating fulfillments after a refund is created */ private function init_refund_hooks() { add_action( 'woocommerce_refund_created', array( $this, 'update_fulfillments_after_refund' ), 10, 1 ); add_action( 'woocommerce_delete_order_refund', array( $this, 'update_fulfillment_status_after_refund_deleted' ), 10, 1 ); } /** * Initialize hooks to track when fulfillment email templates are customized. * * Hooks into the WooCommerce email settings save action for each fulfillment email type * so we can track when merchants customize these templates. */ private function init_email_template_tracking_hooks(): void { $fulfillment_email_ids = array( 'customer_fulfillment_created', 'customer_fulfillment_updated', 'customer_fulfillment_deleted', ); foreach ( $fulfillment_email_ids as $email_id ) { add_action( 'woocommerce_update_options_email_' . $email_id, function () use ( $email_id ) { FulfillmentsTracker::track_fulfillment_email_template_customized( $email_id ); } ); } } /** * Initialize order deletion hooks. * * Registers hooks to clean up fulfillment records when an order is permanently deleted. * Hooks into both `woocommerce_before_delete_order` (HPOS) and `before_delete_post` * (legacy post storage) to ensure cleanup regardless of storage backend. */ private function init_order_deletion_hooks(): void { add_action( 'woocommerce_before_delete_order', array( $this, 'delete_order_fulfillments' ), 10, 1 ); add_action( 'before_delete_post', array( $this, 'delete_order_fulfillments' ), 10, 1 ); } /** * Delete all fulfillment records for an order that is being permanently deleted. * * Does nothing if the given ID does not correspond to a valid order type. * Exceptions are caught and logged; this method never throws. * * @since 10.7.0 * * @param int $order_id The ID of the order being deleted. */ public function delete_order_fulfillments( int $order_id ): void { try { if ( ! OrderUtil::is_order( $order_id, wc_get_order_types() ) ) { return; } /** * Fulfillments data store. * * @var \Automattic\WooCommerce\Admin\Features\Fulfillments\DataStore\FulfillmentsDataStore $fulfillments_data_store */ $fulfillments_data_store = \WC_Data_Store::load( 'order-fulfillment' ); $fulfillments_data_store->delete_by_entity( WC_Order::class, (string) $order_id ); } catch ( \Throwable $e ) { wc_get_logger()->error( sprintf( 'Failed to delete fulfillments for order %d: %s', $order_id, $e->getMessage() ), array( 'source' => 'fulfillments' ) ); } } /** * Translate fulfillment meta keys. * * @param string $meta_key The meta key to translate. * @return string Translated meta key. */ public function translate_fulfillment_meta_key( $meta_key ) { /** * Filter to translate fulfillment meta keys. * * This filter allows us to translate fulfillment meta keys * to make them more user-friendly in the admin interface and emails. * * @since 10.1.0 */ $meta_key_translations = apply_filters( 'woocommerce_fulfillment_meta_key_translations', array( 'fulfillment_status' => __( 'Fulfillment Status', 'woocommerce' ), 'shipment_tracking' => __( 'Shipment Tracking', 'woocommerce' ), 'shipment_provider' => __( 'Shipment Provider', 'woocommerce' ), ) ); return isset( $meta_key_translations[ $meta_key ] ) ? $meta_key_translations[ $meta_key ] : $meta_key; } /** * Get initial shipping providers. * * This method provides the initial shipping providers that feeds the `woocommerce_fulfillment_shipping_providers` filter, * which is used to populate the list of available shipping providers on the fulfillment UI. * * @param array $shipping_providers The current list of shipping providers. * * @return array The modified list of shipping providers. */ public function get_initial_shipping_providers( $shipping_providers ) { if ( ! is_array( $shipping_providers ) ) { $shipping_providers = array(); } $shipping_providers = array_merge( $shipping_providers, include __DIR__ . '/ShippingProviders.php' ); ksort( $shipping_providers ); return $shipping_providers; } /** * Load custom shipping providers from the wc_fulfillment_shipping_provider taxonomy. * * @since 10.7.0 * * @param array $shipping_providers The current list of shipping providers. * @return array The modified list of shipping providers with custom providers appended. */ public function get_custom_shipping_providers( $shipping_providers ) { if ( ! is_array( $shipping_providers ) ) { $shipping_providers = array(); } if ( ! taxonomy_exists( 'wc_fulfillment_shipping_provider' ) ) { return $shipping_providers; } $terms = get_terms( array( 'taxonomy' => 'wc_fulfillment_shipping_provider', 'hide_empty' => false, ) ); if ( is_wp_error( $terms ) || empty( $terms ) ) { return $shipping_providers; } foreach ( $terms as $term ) { $icon = get_term_meta( $term->term_id, 'icon', true ); $tracking_url_template = get_term_meta( $term->term_id, 'tracking_url_template', true ); $shipping_providers[] = new CustomShippingProvider( $term->slug, $term->name, is_string( $icon ) ? $icon : '', is_string( $tracking_url_template ) ? $tracking_url_template : '' ); } return $shipping_providers; } /** * Update order fulfillment status after a fulfillment is created, updated, or deleted. * * @param Fulfillment $data The fulfillment data. */ public function update_order_fulfillment_status_on_fulfillment_update( Fulfillment $data ) { if ( ! $data instanceof Fulfillment ) { return; } $order = $data->get_order(); if ( ! $order instanceof \WC_Order ) { return; } try { /** * Fulfillments data store. * * @var \Automattic\WooCommerce\Admin\Features\Fulfillments\DataStore\FulfillmentsDataStore $fulfillments_data_store */ $fulfillments_data_store = \WC_Data_Store::load( 'order-fulfillment' ); $fulfillments = $fulfillments_data_store->read_fulfillments( \WC_Order::class, (string) $order->get_id() ); } catch ( \Throwable $e ) { wc_get_logger()->error( sprintf( 'Failed to load fulfillments for order %d: %s', $order->get_id(), $e->getMessage() ), array( 'source' => 'fulfillments' ) ); return; } $this->update_fulfillment_status( $order, $fulfillments ); } /** * Update fulfillment status after a refund is deleted. * * This method updates the fulfillment status after a refund is deleted to ensure that the fulfillment status * and items are correctly adjusted based on the refund deletion. * * @param int $refund_id The ID of the refund being deleted. * * @return void */ public function update_fulfillment_status_after_refund_deleted( int $refund_id ): void { $refund = wc_get_order( $refund_id ); if ( ! $refund instanceof \WC_Order ) { return; // If the refund is not a valid order, do nothing. } $order_id = $refund->get_parent_id(); if ( ! $order_id ) { return; // If the refund does not have a parent order, do nothing. } $order = wc_get_order( $order_id ); if ( ! $order instanceof \WC_Order ) { return; // If the order is not valid, do nothing. } try { /** * Fulfillments data store. * * @var \Automattic\WooCommerce\Admin\Features\Fulfillments\DataStore\FulfillmentsDataStore $fulfillments_data_store */ $fulfillments_data_store = \WC_Data_Store::load( 'order-fulfillment' ); $fulfillments = $fulfillments_data_store->read_fulfillments( \WC_Order::class, (string) $order_id ); } catch ( \Throwable $e ) { wc_get_logger()->error( sprintf( 'Failed to load fulfillments for order %d: %s', $order_id, $e->getMessage() ), array( 'source' => 'fulfillments' ) ); return; } $this->update_fulfillment_status( $order, $fulfillments ); } /** * Update fulfillments after a refund is created. * * @param int $refund_id The ID of the refund created. * * @return void */ public function update_fulfillments_after_refund( int $refund_id ): void { // Get the order object. $refund = $refund_id ? wc_get_order( $refund_id ) : null; if ( ! $refund instanceof WC_Order_Refund ) { return; // If the order is not valid, do nothing. } $order_id = $refund->get_parent_id(); if ( ! $order_id ) { return; // If the refund does not have a parent order, do nothing. } $order = wc_get_order( $order_id ); if ( ! $order instanceof \WC_Order ) { return; // If the order is not valid, do nothing. } // If there are no refunded items, we can skip the fulfillment update. $items_refunded = FulfillmentUtils::get_refunded_items( $order ); if ( empty( $items_refunded ) ) { return; // No items were refunded, so no need to update fulfillments. } // Get the fulfillments data store and read all fulfillments for the order. try { /** * Fulfillments data store. * * @var \Automattic\WooCommerce\Admin\Features\Fulfillments\DataStore\FulfillmentsDataStore $fulfillments_data_store */ $fulfillments_data_store = \WC_Data_Store::load( 'order-fulfillment' ); $fulfillments = $fulfillments_data_store->read_fulfillments( \WC_Order::class, (string) $order_id ); } catch ( \Throwable $e ) { wc_get_logger()->error( sprintf( 'Failed to load fulfillments for order %d: %s', $order_id, $e->getMessage() ), array( 'source' => 'fulfillments' ) ); return; } if ( empty( $fulfillments ) ) { return; // No fulfillments found for the order. } // Get all refunded items from the order. $pending_items_without_refunds = FulfillmentUtils::get_pending_items( $order, $fulfillments, false ); $pending_items_without_refunds = array_map( function ( $item ) { return array( 'item_id' => $item['item_id'], 'qty' => $item['qty'], ); }, $pending_items_without_refunds ); // Check if the refunded items can be removed from pending items. foreach ( $items_refunded as $item_id => &$refunded_qty ) { $pending_item_record = array_filter( $pending_items_without_refunds, function ( $item ) use ( $item_id ) { return isset( $item['item_id'] ) && $item['item_id'] === $item_id; } ); if ( ! empty( $pending_item_record ) ) { $pending_item_record = reset( $pending_item_record ); if ( isset( $pending_item_record['qty'] ) && $pending_item_record['qty'] > 0 ) { // If the pending item quantity is greater than the refunded quantity, reduce it. $refunded_qty -= $pending_item_record['qty']; } } } // If all refunded items can be removed from pending items, we can skip the fulfillment update. $items_need_removal_from_fulfillments = array_filter( $items_refunded, function ( $actual_qty ) { return $actual_qty > 0; } ); if ( empty( $items_need_removal_from_fulfillments ) ) { return; } // Now we need to adjust the fulfillments based on the refunded items. // Loop through each fulfillment and adjust the items based on the refunded quantities. // We will remove items from fulfillments if they are fully refunded, or reduce their quantity if partially refunded. // If a fulfillment has no items left after adjustment, we will delete it. // If a fulfillment has items left, we will update the fulfillment with the new items. foreach ( $fulfillments as $fulfillment ) { if ( ! $fulfillment instanceof Fulfillment ) { continue; // Skip if the fulfillment is not an instance of Fulfillment. } if ( $fulfillment->get_is_fulfilled() ) { continue; // Skip if the fulfillment is already fulfilled. We don't remove items from fulfilled fulfillments. } // Get the items from the fulfillment. $items = $fulfillment->get_items(); if ( empty( $items ) ) { continue; // Skip if there are no items in the fulfillment. } // Adjust the items based on the refund. $new_items = array(); foreach ( $items as $item ) { if ( isset( $item['qty'] ) && isset( $item['item_id'] ) && isset( $items_need_removal_from_fulfillments[ $item['item_id'] ] ) ) { if ( $items_need_removal_from_fulfillments[ $item['item_id'] ] <= $item['qty'] ) { // If the refunded quantity is less than or equal to the item quantity, reduce the item quantity. $item['qty'] -= $items_need_removal_from_fulfillments[ $item['item_id'] ]; $items_need_removal_from_fulfillments[ $item['item_id'] ] = 0; // Set refunded quantity to zero after adjustment. } else { // If the refunded quantity is greater than the item quantity, set the item quantity to zero. $item['qty'] = 0; $items_need_removal_from_fulfillments[ $item['item_id'] ] -= $item['qty']; // Reduce the refunded quantity. } $new_items[] = $item; // Add the adjusted item to the new items array. } else { $new_items[] = $item; // If the item is not in the refunded items, keep it as is. } } $new_items = array_filter( $new_items, function ( $item ) { return isset( $item['qty'] ) && $item['qty'] > 0; // Only keep items with a positive quantity. } ); if ( empty( $new_items ) ) { // If no items remain after adjustment, delete the fulfillment. $fulfillment->delete(); } else { // Update the fulfillment items with the new items. $fulfillment->set_items( $new_items ); $fulfillment->save(); } } $this->update_fulfillment_status( $order, $fulfillments ); } /** * Update the fulfillment status for the order. * * @param \WC_Order $order The order object. * @param array $fulfillments The fulfillments data store. * * This method updates the fulfillment status for the order based on the fulfillments data store. */ private function update_fulfillment_status( $order, $fulfillments = array() ) { $old_status = FulfillmentUtils::get_order_fulfillment_status( $order ); $new_status = FulfillmentUtils::calculate_order_fulfillment_status( $order, $fulfillments ); if ( 'no_fulfillments' === $new_status ) { $order->delete_meta_data( '_fulfillment_status' ); } else { $order->update_meta_data( '_fulfillment_status', $new_status ); } $order->save(); if ( $old_status !== $new_status && isset( $this->fulfillment_order_notes ) ) { $this->fulfillment_order_notes->add_order_fulfillment_status_changed_note( $order, $old_status, $new_status ); } } /** * Try to parse the tracking number with additional parameters. * * @param string $tracking_number The tracking number. * @param string $shipping_from The country code from which the shipment is sent. * @param string $shipping_to The country code to which the shipment is sent. * * @return array An array containing the provider as key, and the parsing results. */ public function try_parse_tracking_number( string $tracking_number, string $shipping_from, string $shipping_to ): array { // Validate the tracking number format and length. if ( ! is_string( $tracking_number ) || empty( $tracking_number ) || strlen( $tracking_number ) > 50 ) { $tracking_number = is_string( $tracking_number ) && ! empty( $tracking_number ) ? substr( $tracking_number, 0, 50 ) : ''; return array( 'tracking_number' => $tracking_number, 'shipping_provider' => '', 'tracking_url' => '', ); } // Normalize the tracking number to uppercase. $tracking_number = strtoupper( $tracking_number ); $tracking_number = preg_replace( '/[^A-Z0-9]/', '', $tracking_number ); // Remove non-alphanumeric characters. $shipping_providers = FulfillmentUtils::get_shipping_providers(); $results = array(); foreach ( $shipping_providers as $provider ) { $parsing_result = $provider->try_parse_tracking_number( $tracking_number, $shipping_from, $shipping_to ); if ( ! is_null( $parsing_result ) ) { $results[ $provider->get_key() ] = $parsing_result; } } if ( 1 === count( $results ) ) { $result = reset( $results ); $key = key( $results ); $results = array( 'tracking_number' => $tracking_number, 'shipping_provider' => $key, 'tracking_url' => $result['url'] ?? '', ); } elseif ( 1 < count( $results ) ) { // If multiple providers could parse the tracking number, find the one with the highest ambiguity score. $possibilities = $results; $results = $this->get_best_parsing_result( $results, $tracking_number ); $results['possibilities'] = $possibilities; // Include all possibilities for reference. } if ( isset( $results['shipping_provider'] ) ) { // Record the tracking lookup attempt with url_generated indicating if a tracking URL was constructed. FulfillmentsTracker::track_fulfillment_tracking_lookup_attempt( 'success', $results['shipping_provider'], ! empty( $results['tracking_url'] ) ); } else { // If no provider could parse the tracking number, record a failure. FulfillmentsTracker::track_fulfillment_tracking_lookup_attempt( 'not_found', '', false ); } return $results; } /** * Get the best parsing result from multiple results. * * This method finds the provider with the highest ambiguity score from the results. * * @param array $results The results from multiple providers. * @param string $tracking_number The tracking number being parsed. * * @return array The best parsing result. */ private function get_best_parsing_result( array $results, string $tracking_number ): array { $best_result = null; $best_provider = ''; $best_score = 0; foreach ( $results as $provider_key => $result ) { if ( ! isset( $result['ambiguity_score'] ) || ! is_numeric( $result['ambiguity_score'] ) ) { continue; // Skip if ambiguity score is not set or not numeric. } if ( is_null( $best_result ) || $result['ambiguity_score'] > $best_score ) { $best_result = $result; $best_provider = $provider_key; $best_score = $result['ambiguity_score']; } } return is_null( $best_result ) ? array() : array( 'tracking_number' => $tracking_number, 'shipping_provider' => $best_provider, 'tracking_url' => $best_result['url'], ); } }