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$source, 'order_id' => $order_id, ) ); } /** * Track when a new fulfillment is successfully saved. * * Tracked from: OrderFulfillmentsRestController::create_fulfillment(). * Measures: Core adoption; whether merchants create full vs. partial shipments. * * @since 10.7.0 * * @param string $source The source of the fulfillment ("fulfillments_modal", "bulk_action", or "api"). * @param string $initial_status The initial status of the fulfillment ("draft" or "fulfilled"). * @param string $fulfillment_type Whether all remaining items were included ("full" or "partial"). * @param int $item_count Total quantity of items in the fulfillment (sum of item quantities). * @param int $total_quantity Total quantity of all items in the order. * @param bool $notification_sent Whether the customer notification was requested. * @return void */ public static function track_fulfillment_creation( string $source, string $initial_status, string $fulfillment_type, int $item_count, int $total_quantity, bool $notification_sent ): void { WC_Tracks::record_event( 'fulfillment_created', array( 'source' => $source, 'initial_status' => $initial_status, 'fulfillment_type' => $fulfillment_type, 'item_count' => $item_count, 'total_quantity' => $total_quantity, 'notification_sent' => $notification_sent, ) ); } /** * Track when an existing fulfillment is successfully updated. * * Tracked from: OrderFulfillmentsRestController::update_fulfillment(). * Measures: How often merchants modify fulfillments and which fields change most. * * @since 10.7.0 * * @param string $source The source of the update ("fulfillments_modal" or "api"). * @param int $fulfillment_id The ID of the fulfillment being updated. * @param string $original_status The status before the update ("draft" or "fulfilled"). * @param array $changed_fields The changes as returned by Fulfillment::get_changes(). Core data * props (e.g. 'status') at top level, meta changes under 'meta_data'. * Serialized as JSON by WC_Tracks. * @param bool $notification_sent Whether a customer re-notification was requested. * * @return void */ public static function track_fulfillment_update( string $source, int $fulfillment_id, string $original_status, array $changed_fields, bool $notification_sent ): void { WC_Tracks::record_event( 'fulfillment_updated', array( 'source' => $source, 'fulfillment_id' => $fulfillment_id, 'original_status' => $original_status, 'changed_fields' => $changed_fields, 'notification_sent' => $notification_sent, ) ); } /** * Track when a fulfillment is successfully deleted. * * Tracked from: OrderFulfillmentsRestController::delete_fulfillment(). * Measures: How often merchants remove fulfillments and at what stage. * * @since 10.7.0 * * @param string $source The source of the deletion ("fulfillments_modal" or "api"). * @param int $fulfillment_id The ID of the fulfillment being deleted. * @param string $status_at_deletion The status at the time of deletion ("draft" or "fulfilled"). * @param bool $notification_sent Whether a deletion notification was requested. * * @return void */ public static function track_fulfillment_deletion( string $source, int $fulfillment_id, string $status_at_deletion, bool $notification_sent ): void { WC_Tracks::record_event( 'fulfillment_deleted', array( 'source' => $source, 'fulfillment_id' => $fulfillment_id, 'status_at_deletion' => $status_at_deletion, 'notification_sent' => $notification_sent, ) ); } // ────────────────────────────────────────────── // 2. Tracking Information Workflow // ────────────────────────────────────────────── /** * Track when tracking information is successfully added to a fulfillment. * * Tracked from: OrderFulfillmentsRestController (create and update flows). * Measures: How merchants add tracking info (auto-lookup vs. manual vs. API) and which * carriers are used. The provider_name property for custom providers is used to * identify the most frequently added custom carriers, informing the roadmap for * expanding native carrier support. * * @since 10.7.0 * * @param int $fulfillment_id The ID of the fulfillment to which tracking was added. * @param string $entry_method How the tracking was added ("ui_auto_lookup", "ui_manual_select", "ui_manual_custom", or "api"). * @param string $provider_name The name/key of the shipping provider (e.g., "usps", "fedex"). * @param bool $is_custom_provider Whether the provider is a custom (non-native) provider. * * @return void */ public static function track_fulfillment_tracking_added( int $fulfillment_id, string $entry_method, string $provider_name, bool $is_custom_provider ): void { WC_Tracks::record_event( 'fulfillment_tracking_added', array( 'fulfillment_id' => $fulfillment_id, 'entry_method' => $entry_method, 'provider_name' => $provider_name, 'is_custom_provider' => $is_custom_provider, ) ); } /** * Track when a tracking number auto-lookup is attempted. * * Tracked from: FulfillmentsManager::try_parse_tracking_number(). * Measures: Effectiveness of auto-detection. A high failure rate indicates the need to improve * carrier detection logic. The url_generated flag checks if a functional tracking URL * was constructed (a success requires both provider identification AND URL generation). * * @since 10.7.0 * * @param string $lookup_status The lookup result ("success" or "not_found"). * @param string $provider_identified The standardized carrier name identified (e.g., "usps"). Empty if not found. * @param bool $url_generated Whether the system successfully constructed a tracking URL. * * @return void */ public static function track_fulfillment_tracking_lookup_attempt( string $lookup_status, string $provider_identified, bool $url_generated = false ): void { WC_Tracks::record_event( 'fulfillment_tracking_lookup_attempted', array( 'lookup_status' => $lookup_status, 'provider_identified' => $provider_identified, 'url_generated' => $url_generated, ) ); } // ────────────────────────────────────────────── // 3. Efficiency & Power-User Features // ────────────────────────────────────────────── /** * Track when a merchant applies a fulfillment-related bulk action from the orders list. * * Tracked from: FulfillmentsRenderer::handle_fulfillment_bulk_actions(). * Measures: Whether merchants use the time-saving bulk-fulfill feature. * * @since 10.7.0 * * @param string $action The action performed ("fulfill_orders" or "unfulfill_orders"). * @param int $order_count The number of orders selected for the bulk action. * * @return void */ public static function track_fulfillment_bulk_action_used( string $action, int $order_count ): void { WC_Tracks::record_event( 'fulfillment_bulk_action_used', array( 'action' => $action, 'order_count' => $order_count, ) ); } /** * Track when the orders list is filtered using a fulfillment-related filter. * * Tracked from: FulfillmentsRenderer::filter_orders_list_table_query(). * Measures: Whether merchants use fulfillment filters and which values they filter by most. * * @since 10.7.0 * * @param string $filter_by The filter field ("fulfillment_status" or "shipping_provider"). * @param string $filter_value The specific value selected (e.g., "partially_fulfilled", "usps"). * * @return void */ public static function track_fulfillment_filter_used( string $filter_by, string $filter_value ): void { WC_Tracks::record_event( 'fulfillment_filter_used', array( 'filter_by' => $filter_by, 'filter_value' => $filter_value, ) ); } // ────────────────────────────────────────────── // 4. Customer Communication // ────────────────────────────────────────────── /** * Track when a fulfillment notification email is successfully queued to a customer. * * Tracked from: OrderFulfillmentsRestController (create, update, and delete flows). * Measures: Whether the communication loop is being closed; how often merchants notify customers. * * @since 10.7.0 * * @param string $trigger_action The action that triggered the notification ("fulfillment_created", "fulfillment_updated", or "fulfillment_deleted"). * @param int $fulfillment_id The ID of the fulfillment. * @param int $order_id The ID of the associated order. * * @return void */ public static function track_fulfillment_notification_sent( string $trigger_action, int $fulfillment_id, int $order_id ): void { WC_Tracks::record_event( 'fulfillment_notification_sent', array( 'trigger_action' => $trigger_action, 'fulfillment_id' => $fulfillment_id, 'order_id' => $order_id, ) ); } /** * Track when a merchant saves changes to a fulfillment email template in settings. * * Tracked from: FulfillmentsManager (hooked to woocommerce_update_options_email_{id}). * Measures: Whether merchants customize fulfillment email templates. * * @since 10.7.0 * * @param string $template_name The email template ID that was customized (e.g., "customer_fulfillment_created"). * * @return void */ public static function track_fulfillment_email_template_customized( string $template_name ): void { WC_Tracks::record_event( 'fulfillment_email_template_customized', array( 'template_name' => $template_name, ) ); } // ────────────────────────────────────────────── // 5. Friction & Error Tracking // ────────────────────────────────────────────── /** * Track when a fulfillment action fails due to a validation error. * * Tracked from: OrderFulfillmentsRestController (create, update, and delete flows). * Measures: Where users encounter errors; helps proactively identify bugs and UX problems. * * @since 10.7.0 * * @param string $action_attempted The action that was attempted ("create", "update", "delete", or "fulfill"). * @param string $error_code The error code from the exception. * @param string $source The source of the error ("fulfillments_modal", "bulk_action", or "api"). * * @return void */ public static function track_fulfillment_validation_error( string $action_attempted, string $error_code, string $source ): void { WC_Tracks::record_event( 'fulfillment_validation_error', array( 'action_attempted' => $action_attempted, 'error_code' => $error_code, 'source' => $source, ) ); } // ────────────────────────────────────────────── // Helpers // ────────────────────────────────────────────── /** * Determine the tracking entry method from the request source and fulfillment meta data. * * Maps the shipping option meta value to the standardized entry_method values expected * by the fulfillment_tracking_added event. Whether the provider is custom or native is * tracked separately via the is_custom_provider property on the event. * * - "ui_auto_lookup" : Tracking number was auto-detected via the lookup API. * - "ui_manual" : Merchant manually selected or entered a provider. * - "api" : Tracking was added via the REST API (not through the UI). * * @since 10.7.0 * * @param string $source The request source ("fulfillments_modal" or "api"). * @param string $shipping_option The shipping option meta value ("tracking-number", "manual-entry", or "no-info"). * * @return string The entry method identifier. */ public static function determine_tracking_entry_method( string $source, string $shipping_option ): string { if ( 'fulfillments_modal' !== $source ) { return 'api'; } if ( 'tracking-number' === $shipping_option ) { return 'ui_auto_lookup'; } if ( 'manual-entry' === $shipping_option ) { return 'ui_manual'; } return 'api'; } }